Scheduling & Refund Policy

Effective Date: January 1, 2026

Free Screening Call Policy

Free screening calls are offered as a courtesy to help determine whether my coaching services are the right fit for your workplace concerns.

To ensure appointment availability and respect everyone's time, the following policy applies:

Confirmation Required: You must confirm your appointment by replying to the confirmation text message at least 2 hours before your scheduled call.

Automatic Cancellation: If your appointment is not confirmed 2 hours before the scheduled start time, your screening call will be automatically canceled, and the appointment time will be released for another client.

One Courtesy Reschedule: If your first screening call is missed or canceled due to a lack of confirmation, you may reschedule one additional free screening call.

Second Missed or Unconfirmed Appointment: If your second free screening call is missed, canceled due to a lack of confirmation, or you fail to attend, you will no longer be eligible for future free screening calls. Any future appointments must be scheduled as a paid coaching session.

Free screening calls are intended solely to determine whether my coaching services are a good fit for your needs. They do not include coaching, workplace strategy, document review, legal advice, or employment law analysis.

Coaching Scheduling

Full payment is required at the time of booking to reserve your appointment.

Appointments are not confirmed until payment has been successfully received.

Rescheduling Policy

Clients may reschedule one (1) appointment at no additional charge by providing at least 24 hours' notice before the scheduled session.

Rescheduling requests made with less than 24 hours' notice may be subject to a $50 rescheduling fee.

Appointments may only be rescheduled within 30 days of the original appointment date.

Additional rescheduling requests are subject to availability and may require booking a new session.

Cancellation Policy

If you need to cancel your appointment, please notify us as soon as possible.

More than 24 Hours Before Your Session

If you cancel at least 24 hours before your scheduled appointment, you may choose one of the following:

A full refund to your original payment method, or

A credit toward a future coaching session.

Less than 24 Hours Before Your Session

Cancellations made less than 24 hours before the scheduled appointment are not eligible for a refund.

No-Show Policy

If you do not attend your scheduled session without prior notice:

Your appointment will be considered a no-show.

The session fee is non-refundable.

A new appointment will require a new booking and payment.

Refund Policy

Because coaching services reserve dedicated time and may require advance preparation, refunds are limited as follows.

Eligible Refunds

A refund may be issued if:

You cancel at least 24 hours before your scheduled appointment.

I am unable to provide the coaching service and a mutually agreeable rescheduled appointment cannot be arranged.

A duplicate payment was processed in error.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.

Non-Refundable Services

The following are non-refundable:

Coaching sessions canceled with less than 24 hours' notice.

Missed appointments (no-shows).

Completed coaching sessions.

Time spent reviewing documents before your appointment.

Digital products, including workbooks, templates, guides, downloads, and educational resources.

Coaching packages after the first session has been completed.

Coaching Packages

Package purchases may be canceled for a full refund only if no coaching sessions have been used.

Once the first session has been completed:

Remaining sessions are non-refundable.

Sessions may continue to be used until the package expiration date.

Unless otherwise stated, coaching packages expire 90 days after purchase.

Late Arrival Policy

Please arrive on time.

Sessions will end at the originally scheduled time regardless of your arrival time.

Clients arriving more than 15 minutes late may be considered a no-show at my discretion.

Technology Issues

Please ensure you have a reliable internet connection before your session.

If technical difficulties occur on my end, we will either:

Extend the session to make up for lost time, or

Reschedule the remaining time at no additional cost.

If technical difficulties occur on your end, the session will continue for the remaining scheduled time whenever possible.

Emergency Exceptions

I understand that genuine emergencies happen.

In cases of serious illness, family emergency, or other unforeseen circumstances, exceptions to this policy may be granted at my sole discretion.

My Commitment to You

If I need to cancel or reschedule your appointment due to illness or unforeseen circumstances, you may choose to:

Reschedule at no additional cost, or

Receive a full refund.

Agreement

By booking a Workplace Rights Coaching session, you acknowledge that you have read, understood, and agree to this Cancellation, Rescheduling & Refund Policy.